Refund policy

REFUNDS & RETURNS

At this time, Iruama The Label does not accept returns or issue refunds for any purchases. Customers are responsible for reviewing product details, sizing information, and order accuracy prior to completing checkout.

We strongly encourage customers to contact our Customer Service Team at support@iruamathelabel.com with any questions or concerns before finalizing their purchase.

We appreciate your understanding and thank you for choosing Iruama The Label.

EXCHANGE POLICY

Iruama The Label offers exchanges under specific conditions. To ensure fairness and inventory accuracy, all exchanges must meet the following criteria:

EXCHANGE ELIGIBILITY

  • Exchange requests must be submitted within 7 days of receiving your order.

  • Items may be exchanged only for the same product in a different size.

  • Color exchanges are permitted only if the alternate colorway is of equal value to the original purchase.

  • All exchange requests are subject to approval based on current inventory availability.

To begin an exchange, customers must contact our Customer Service Team support@iruamathelabel.com with:

  1. The item received

  2. The size or color (if applicable) being requested

Exchange requests submitted after the 7-day window will be automatically denied, regardless of circumstances.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

All merchandise undergoes thorough quality inspections before being shipped. However, in the rare event that an item arrives damaged, defective, or incorrect, customers must notify us within 7 days of receipt.

FOR DAMAGED OR DEFECTIVE ITEMS:

Please contact Customer Service support@iruamathelabel.com immediately so the matter can be reviewed and resolved appropriately.

FOR INCORRECT ITEMS:

Customers must provide photographs of the packing slip and the items received to allow our team to verify and correct the issue.

Claims submitted after the 7-day timeframe will not be accepted under any circumstances.

SALE ITEMS

All items purchased at a discounted price, during promotions, or as part of a sale event are considered final sale. These items are not eligible for refunds or exchanges.
Customers are responsible for reviewing their selections carefully before completing checkout.